A situation from life:

“Nextly, I had a conflict with a colleague who really went under my skin. We had a heated discussion about a project, and at the end we both went mad. Since then he hasn’t spoken to me anymore, and I don’t know what to do. So I decided to try conflict resolution strategies that I have learned and applied in the past. I started looking at the situation from his perspective and tried to find out what his and my needs were. Then I contacted him and offered him to talk about it. At first he was skeptical, but finally we came to a solution to the problem.

It was no easy way (and it is still not perfect), but through this experience I have learned that it is always worth investing in relationships with our fellow human beings!”

Conflict management or the GFK (administrative communication) is an important ability to be successful, both in professional life and in private life. If there are conflicts, it is important to stay calm and find a solution that is good for all involved.

At work conflicts with colleagues can arise because everyone has a different opinion or because there are problems that cannot be solved.

Ask:

• have I understood you correctly?
• do I interpret this just right?
• if I understand you correctly, then…

Ask with a clear intention to understand the needs of the other, so is a solution in sight.

Great success ♥